This Refund Policy applies to subscription payments made by gym owners ("Customers") for the use of GymLogs (the "Service"), available at gymlogs.in.

1. Nature of Subscription

GymLogs subscriptions are available on a Monthly plan (₹599/month) or a Yearly plan (₹6,000/year), billed in exchange for continued access to the Service during that billing period. Because access to the Service is granted immediately upon payment, subscription fees are generally non-refundable once a billing period has begun, except as described below.

For the Yearly plan specifically: if you cancel partway through the year, no refund is provided for the remaining unused period, except where a refund is otherwise required under Section 2 below. If you would prefer to offer pro-rated refunds on early cancellation of yearly plans, this section can be revised accordingly.

2. When a Refund May Be Considered

We will consider a refund request in the following situations:

• Duplicate payment: You were charged more than once for the same billing period due to a technical or payment gateway error.
• Incorrect amount charged: You were charged an amount different from your applicable plan price due to a system error.
• Service not provisioned: You were charged but did not receive access to the Service due to a fault on our end (e.g., account setup failure), and the issue was not resolved within a reasonable time.
• Failed transaction with amount debited: Your payment was deducted by your bank or UPI app but not reflected as successful on GymLogs, and Razorpay confirms the amount was not received by us.

3. When a Refund Will Not Be Given

• Change of mind after a billing period has started
• Partial-month usage after voluntarily cancelling mid-cycle
• Non-usage of the Service during a paid billing period
• Account suspension or blocking due to violation of our Terms & Conditions

4. How to Request a Refund

To request a refund, contact us within 7 days of the disputed charge with:

• Your registered email address / phone number
• The transaction ID or payment reference (available in your Razorpay payment confirmation, if applicable)
• A brief description of the issue

5. Refund Processing

• Approved refunds will be processed to the original payment method used (UPI/bank account) via Razorpay.
• Refunds typically take 5–7 business days to reflect, depending on your bank or UPI app, once approved on our end.
• We will notify you by email once a refund has been initiated.

6. Manual Payments

For payments currently collected manually (cash or direct UPI transfer, outside of Razorpay), refund requests should be raised directly with GymLogs support and will be handled on a case-by-case basis, following the same eligibility principles outlined above.

7. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be reflected by updating the "Last updated" date at the top of this page.

8. Contact Us